1. Email Help

2. Browser requirements
3. Java
4. JavaScript
5. Cookies

6. Enabling Java, JavaScript and cookies

• Windows Microsoft Internet Explorer 5.0

• Windows Microsoft Internet Explorer 4.0

• Windows Netscape Navigator 4.0 and above

• Macintosh Microsoft Internet Explorer 4.5

• Macintosh Netscape Navigator 4.0 and above

7. Problems loading web pages
8. Overriding helper applications in Windows

The myEweb interface is designed to work with the following browsers: ( Best viewed at 800 by 600 pixels )

• Netscape Navigator 4.0 and above

• Microsoft Internet Explorer 4.0 and above

To find out the number of the browser version you are currently running, please do the following:

• Netscape Navigator - from the Help menu, select About Communicator.

• Microsoft Internet Explorer - from the Help menu, select About Internet Explorer.

If necessary, you might want to visit the CNET Browsers website to download the appropriate version of one of these browsers.

myEweb service uses Java technology to display web pages. Therefore you must enable Java in order for the pages to function properly. Please follow the instructions in the Enabling Java, JavaScript and cookies section below to ensure that the settings of your browser are correct.

If your browser settings are correct and you are still having problems viewing the chat window, you may need a newer version of the Java Virtual Machine (VM) or you may need to install one for the first time. The Virtual Machine is what you need to be able to see and interact with Java. Please follow the instructions below to obtain a newer Java VM:

• Netscape Navigator - The Java VM is built into the browser, so if you are having problems viewing the chat window and you are using an older version of either Microsoft Internet Explorer or Netscape Navigator, we recommend downloading a later version. Please read the help section above entitled Browser requirements.

• Microsoft Internet Explorer - Please follow these instructions to download a newer version of the Virtual Machine:

  1. Go to the Microsoft Windows Update page.

  2. You may first have to click PRODUCT UPDATES on that page depending on the setup of your PC.

  3. If you have an older version or no version of the Java VM installed on your PC, you will see Microsoft Virtual Machine listed. Check the box next to it.

  4. Click Download at the top of the page.

  5. Follow the on-screen instructions. Windows Update downloads and installs the Microsoft Virtual Machine for you.

  If you are using Windows XP and you did not download the VM when you installed Windows XP, you will not be able to open a window. You will first be alerted that you need to download Microsoft Virtual Machine for Java and the installer will pop up automatically.

myEweb uses JavaScript technology in its web pages. Therefore you must enable JavaScript in order for the web pages to function properly. Please refer to the Enabling Java, JavaScript and cookies section below to ensure that the settings of your browser are correct.

myEweb uses cookies to identify you while you are using the service. 

What are cookies?
A "cookie" is a small amount of information that a website copies to your hard disk. A cookie can help a website identify you the next time you visit.

Please refer to the Enabling Java, JavaScript and cookies section below to ensure that the settings of your browser are correct.

Windows Microsoft Internet Explorer 5.0

1. From the Tools menu, select Internet Options.

2. Click on the Security tab.

3. Select Internet as the "Web content zone".

4. If you have never customized your security settings for this zone (i.e., Custom is not selected for the Security Level):

   • Select (by moving the slider) at least Medium for the security level, in order to fully utilize all of the features

   • Click OK in the "Internet Options" window, and you're done!

5. Otherwise:

   • Click the Custom Level... button to display the "Security Settings" window.

   • Select either the Enable or the Prompt button for the Allow cookies that are stored on your computer option.

   • Select either the Enable or the Prompt button for the Allow per-session cookies (not stored) option.

   • Select any button EXCEPT the Disable Java button for the Java permissions option.

   • Select either the Enable or the Prompt button for the Scripting of Java applets option.

   • Click OK in the "Security Settings" window to return to the "Internet Options" window.

   • Click OK in the "Internet Options" window.

Windows Microsoft Internet Explorer 4.0

1. From the View menu, select Internet Options.

2. Click on the Security tab.

3. Select Internet Zone from the "Zone" pull-down list.

4. If you have never customized your security settings for this zone (i.e., the Custom button under Security Level is not selected), select at least Medium for the security level in order to fully utilize all of the features
   Click here to see a screenshot of the Security tab.
   Skip to step 6.

5. If the Custom button is selected for Security Level:

   • Click the Settings... button to display the "Security Settings" window.

   • Select any button EXCEPT the Disable Java button for the Java permissions option.

   • Select either the Enable or the Prompt button for the Scripting of Java applets option.

   • Click OK in the "Security Settings" window to return to the "Internet Options" window.

6. Click on the Advanced tab.

7. Under the "Security" heading, you must also select one of the following:

   • Always accept cookies

   • Prompt before accepting cookies

   Click here to see a screenshot of the Advanced tab.

8. Click OK.

Windows Netscape Navigator 4.0 and above

1. From the Edit menu, select Preferences.

2. Click on the Advanced category on the left side of the Preferences window.

3. Check the Enable Java checkbox.

4. Check the Enable JavaScript checkbox.

5. In the Cookies section, select one of the following buttons:

   • Accept all cookies

   • Accept only cookies that get sent back to the originating server

   Click here to see a screenshot of the settings in Netscape.

6. Click OK.

Macintosh Microsoft Internet Explorer 4.5

1. From the Edit menu, select Preferences.

2. Click the Web Browser section on the left side of the window to expand it and click Java below it. On the right side of the window:

   • Check the Enable Java checkbox.

   • Select Apple MRJ from the pull-down list labeled Java virtual machine.

3. Under the Web Browser section on the left side of the window click Web content. On the right side of the window:

   • Check the Enable scripting checkbox.

4. Under the Receiving Files section, click Cookies, and select one of the following from the pull-down list labeled When receiving cookies:

   • Never ask

   • Ask for each site

   • Ask for each cookie

Macintosh Netscape Navigator 4.0 and above

1. From the Edit menu, select Preferences.

2. Click the Advanced category on the left side of the Preferences window.

3. Check the Enable Java checkbox.

4. Check the Enable JavaScript checkbox.

5. In the Cookies section, select one of the following buttons:

   • Accept all cookies

   • Accept only cookies that get sent back to the originating server

6. Click OK.

The cache is the location on your computer's hard disk where web pages and files (such as graphics) are stored as you view them. This speeds up the display of pages you frequently visit or have already seen, because your browser can open them from your hard disk instead of from the web.

The easy way to clear the old page is to hit your refresh button on your browser while looking at the page you want to refresh, in most browser this will automatically load the newer page.

If you still having problem getting a page to load, it may be because your cache still contains the old version of the page and is trying to load that instead of the newer version. By clearing the cache you are forcing your browser to go to the web and download a new copy of your page.

To clear your disk cache, follow the instructions below for your preferred browser:

• Windows Microsoft Internet Explorer 5.0

• Windows Microsoft Internet Explorer 4.0

• Windows Netscape Navigator 4.0 and above

• Macintosh Microsoft Internet Explorer 4.5

• Macintosh Netscape Navigator 4.0 and above

Windows Microsoft Internet Explorer 5.0

1. From the Tools menu, select Internet Options.

2. Click the General tab.

3. Click Delete Files... and click OK on the "Delete Files" popup window.

4. Click OK on the "Internet Options" window.

Windows Microsoft Internet Explorer 4.0

1. From the View menu, select Internet Options.

2. Click the General tab.

3. Click Delete Files... and click OK on the "Delete Files" popup window.

4. Click OK on the "Internet Options" window.

Windows Netscape Navigator 4.0 and above

1. From the Edit menu, select Preferences.

2. Click the Advanced category on the left side of the window to expand it, and select Cache below it.

3. Click Clear Disk Cache.

4. Click OK.

Macintosh Microsoft Internet Explorer 4.5

1. From the Edit menu, select Preferences.

2. Click the Web Browser section on the left side of the window to expand it and click Advanced below it.

3. On the right side of the window, click Empty now.

4. Click OK.

Macintosh Netscape Navigator 4.0 and above

1. From the Edit menu, select Preferences.

2. Click the Advanced category on the left side of the window to expand it, and select Cache belo it.

3. Click Clear Disk Cache.

4. Click OK.

Some applications installed on your PC can handle certain types of files (sound files with a .wav file extension, image files with a .gif or .jpg extension, fax images with a .tif extension, etc.). When your PC comes across a file type that it knows about, it launches one of your installed applications to handle that file. If you would like to change the application which handles a particular file type, please follow these instructions:

1. Open Windows Explorer. (Note: this is not the Internet Explorer browser.)

2. From the View menu, select Folder Options.... This will open the "Folder Options" window.

3. Click the File Types tab.

4. Look through the "Registered file types" list for the file type you want to modify. Click on the file type once to select it.

5. Click Edit... to open the "Edit File Type" window.

6. If open is listed in the Actions box, click it once to select it. This will open the "Editing action" window. Skip to step 9.

7. If open is not listed in the Actions box, click New... to open the "New Action" window.

8. In the Action box, type open.

9. To change the Application used to perform action, click Browse.... The "Open With" window will pop up.

10. Find the folder which contains the application that you want to handle your file type. Click the name of the application once to select it.

11. Click Open in the "Open With" window.

12. Click OK in the "Editing Action" (or "New Action") window.

13. Click OK in the "Edit File Type" window.

14. Click Close in the "Folder Options" window.

15. The application you selected will handle this file type from now on.